FAQ's
General Store Inquiries
Q: Do we ship internationally?
Yes, we ship worldwide. Shipping costs vary depending on your location and delivery times are calculated at checkout.
Australia & New Zealand:
- Quilts are shipped from our Australian warehouse with free express shipping.
- All other items will be sent via standard post with optional express shipping at checkout
USA & Canada:
- All orders are shipped from our USA warehouse with free standard shipping. You can upgrade to express shipping for $5.00.
Other international destinations:
- All orders are shipped from our Australian warehouse with standard post for $35 AUD. You can upgrade to express shipping for $50 AUD.
- Delivery times are calculated at checkout.
from other countries Shipping costs and delivery times are calculated at checkout.
Q: Will I have to pay any duties or customs?.
These packages can be tax free to some countries if the value is under customs threshold
In Europe there is VAT of +/-20%, Canada and USA are +/-15% that is normally charged and an import duty depending on the product. While this is high tax, it is the same taxes you would pay on gear purchased locally - the difference is just that the taxes are charged separately by the postal system instead of being included in a higher list price.
Q: What is our returns policy?
We accept returns within 90 days of purchase provided the item is unused, clean, and in original packaging. Customers are responsible for return shipping unless the item is faulty or we made an error. If you wish to return your order, get in touch via email to support@nevegear.com.au and we will provide you with return instructions upon request.
Q: How long is the warranty?
All Neve Gear products are covered by a 3-year warranty against manufacturing defects. If you ever have an issue, get in touch via email to support@nevegear.com.au and we’ll look after you.
Q: Do we offer custom gear?
We do not offer customer gear
Q: The item I want is out of stock. When will it be available again? Do we have extra stock not shown on the website?
At Neve Gear, the stock shown on our website is the only stock we hold. If it’s not available online we do not have stock.
When we sell out of a product, it’s usually because we’re working on improving the design. Innovation and testing take time, so we don’t provide restock dates until new stock is confirmed and on the way to us. At that point, the item will be available for pre-order with an estimated restock date, this stock will be the exact same as the previous stock unless specifically stated otherwise.
If an item is out of stock and no pre-order option is listed, please assume it will not be restocked.
Quilts
General Quilt Questions
Q: How warm of a Sleeping Pad do I need?
Sleeping pads are a critical part of your sleep system. R-value recommendations:
- Above 5°C → R3
- 0°C → R4
- Below -5°C → R5 or higher
(Pad R-values are additive, so a 3R pad + 2R foam pad = R5.)
Q: How are our temperature ratings determined?
We use women’s comfort ratings. Men and warm sleepers can usually go ~5°C lower than the stated temp.
Q: What temperature rating should I get (-2°C vs -8°C)?
- Women / cold sleepers: base your decision on the quilt rating for safety.
- Men / warm sleepers: you can push 5°C beyond the stated rating.
Q: Why don’t we use hydrophobic down?
High-quality untreated down retains its natural oils, which repel water indefinitely. DWR-treated down washes out quickly and may reduce long-term performance.
Q: Are quilts good for side sleepers?
Yes, quilts are often preferred by side sleepers as they allow more natural movement and help prevent getting tangled in your sleep system, which is a common complaint with sleeping bags.
Q: What’s the difference between 850FP Duck Down and 950FP Goose Down?
Performance and longevity are the same. 850FP duck down quilts are slightly heavier, but much cheaper.
Q: Will pad straps damage the quilt fabric?
No. With over 5,000 quilts in use, we’ve never had a warranty claim for clip damage or clip related damage.
Q: Can I use your quilts with wide or mummy pads?
Yes. The included adjustable straps fit all standard single-person pads.
Q: Should I size up if I’m over 6ft or a stomach sleeper?
- Up to 6’½” → 6’ quilt usually fine.
- 6’1 and taller → size up to 6’6”.
- Stomach sleepers who are 6’ should size up for comfort.
Q: Are our DWR coatings PFC-free?
Yes, from 2024 all our fabrics are 100% PFC-free.
Q: What is down fill power (FP)?
Fill power measures loft (CUIN). Higher FP = lighter, fluffier, more efficient insulation.
Q: Can I add overfill?
No, we do not offer overfill on any of our quilts.
Waratah Quilt
Q: What makes the Waratah different from the Feathertail?
The Waratah is a more versatile quilt due to the zippered footbox. The waratah can be opened up like a blanket
The Feathertail has a sewn footbox, making it better for winter and therefore cannot be used like a blanket
Q: Who is the Waratah Quilt designed for?
It’s designed for all-round use and excels for hikers who tackle various climates that are 20°C to -8°C while maintaining ultralight performance.
Q: What temperature ratings are available?
The Waratah comes in -2°C and -8°C options, comfort rated for women.
Feathertail Quilt
Q: Who is the Feathertail Quilt best for?
It’s designed as an ultralight 4-season quilt for hikers prioritizing weight savings where the majority of your adventures are sub-zero temperatures.
Q: What temperature ratings are available?
The Feathertail is available in -6°C and -12°C models, comfort rated for women.
Q: How does it pack down?
The Feathertail is highly compressible and can be packed by stuffing it into an 8L dry bag. Compressed volume will vary from 6L - 7.8L depending on your variant.
Q: Is it suitable for taller hikers?
Yes, the Feathertail is offered in both 6’ and 6’6” lengths.
Backpacks
Q: What sizes do our packs come in?
Our packs come in multiple torso sizes. Check the sizes on the Wallaroo page to choose the correct fit.
For how to fit yourself please read this blog post
Q: Are our packs waterproof?
The fabrics we use are highly water-resistant, but we always recommend using a pack liner for complete protection in sustained rain.
Q: Can I add extra storage to my backpack?
No, however our packs come with hip belt pockets and shoulder strap pouches to add flexible extra storage options.
Q: How do I choose the right pack volume?
The wallaroo features a roll top design making for a smaller volume for shorter trips and full 50L volume for longer trips. For weekend trips, 35–45L is generally sufficient. For multi-day or winter trips, we recommend 50–65L.